Customer service requests:
Please contact customer service via email at firstname.lastname@example.org. Response time is generally within 24 hours and rarely exceeds 48 hours, except for weekends and holidays. Every attempt is made to answer all customer requests in a timely fashion. All requests will be answered in the order they were received, sending multiple requests will slow down response times. If you do not reach a live sales associate, you will be asked to record a voice message. Please ensure that you speak slowly and provide your name, contact phone number and your full email address, so that we are able to respond to your query. If we find that we are able to answer your question via an emailed response, we will respond to you via email. For faster response times, please send customer service requests directly through through the Contact tab.